Ordering Information

Recommended shipping options: 

We generally recommend that you select an insurable, trackable shipping method via DHL express.

DHL-express, Within 3-7 business days (plus time in customs) worldwide.

Delivery time based on country.

Product price, shipping cost and VAT, are visible in the shopping cart before the conclusion of the order.

Order above 300 US dollars includes free shipping

Tracking and insurance: 

Some shipping methods listed below are not insured or trackable. You are solely responsible for taking the risk of sending any products uninsured and without tracking.


Customs fees and taxes: 

All international duties, taxes, and any other fees associated with customs clearance or international imports are your responsibility.

Please contact your local customs office and DHL for an estimate of any additional fees.


No guaranteed international deliveries: 

Unfortunately, delivery times to international destinations are not guaranteed due to the unpredictability of time spent in customs. Customs might delay delivery for a several weeks or more depending on your country’s regulations. Please contact your local customs office for more information.


Important disclaimers for international customers

Usually, our international packages arrive safe, but sometimes they can be delayed for a week depending on the destination country’s customs regulations. We highly recommend you select a trackable, insured shipping method if shipping outside of the Croatia.

Inovatic ICT return and cancellation policy

We will accept returns of new, un-opened items in their original packaging within 30 days of the order date, but you will have to pay for the return shipping

We cannot accept returns of partially (or completely) assembled kits and unpackaged items

We do not accept returns of batteries and AC adapters.

You can cancel an order free of charge if we receive your cancellation request before your order is processed.

Contact us as soon as possible if you would like to cancel or change your order.

Also contact us if you need replacement components or troubleshooting assistance.

COMPLAINTS

Ordered products are packaged in a way that ordinary manipulation in transport / delivery are not damaged. The buyer is obliged in retrieving the review package shipments. If the packaging of the consignment has visible damage / defects, we recommend that the buyer refuses to receive the same because there is a possibility that the product inside the packaging of such damage.

Complaints related to product defects and all other objections can be lodged in writing via e-mail emoro@emoro.eu

In any case of complaints the buyer should send the photo above complaints in order to take account of the same on the basis of physical evidence. Advertised damaged and defective goods the buyer sends back. If it is determined that the claim is valid and that the buyer did not affect the malfunction, damage or any other lack of goods, the cost of the return shipment (which will subsequently be returned) bears Inovatic-ICT Ltd.

In case of unjustified claim the cost of returning the buyer.

In the event of a dispute over the justification of the complaint and / or the way the product was returned (the product has to be unused, in the unchanged amount and in its original packaging, with the original bill presented and guarantee if there is any, and all other accessories that go along with it) the product will be given to expert witnesses or expert legal person. In the event that the expert testimony establishes the justification of the complaint, all of the cost of replacement or repair of the product bears Inovatic-ICT Ltd. In the case of unjustified claim the cost will be borne by the buyer.